The Lead’s mission is to take dedicated responsibility to monitor & manage the back of house & specific sales area to drive commercial success.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Store Operations
Performance
- Responsible for implementing action plans to achieve individual & team results
- Build & maintain a strong commercial awareness of competitors & local markets
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People
- Support Store Management in preparing One-On-One meetings for the team
- Responsible for coaching & developing team members
- Responsible for measuring performance of store team
Product
- Responsible for implementing & following all provided Collection Training & VM Guidelines
- Responsible for merchandise availability
- Responsible for maintaining overall stock management & movement in stockroom & on sales area
Customer Service & CRM
- Responsible for establishing a client centric mindset to ensure client experience
- Responsible for CRM data gathering & quality management
- Responsible for transaction, complaint & return handling
Processes & Systems
- Responsible that all company policies & procedures are followed
- Proficient utilization of business systems & latest technology
- Responsible for all operations for loss prevention
Back of House
- Monitors the flow of all shipments and ensures prompt follow up with any discrepancies
- Ensure BOH area is clean, organized to ensure a smooth transition between seasons and complies to safety standards
- Perform box counts, validate against bills of lading , ensuring discrepancies, shortages or damages are reported immediately
- Consistently Control and ensure PRE standard within BOH team
- Use Refill scorecard to improve speed of BOH team
- Manage implementation and closing of Markdown / Promotion on timely manner
- Assist sales floor with product placement & stock replenishment
- Use correct Reason Codes, control, and complete mis-mates within P&P guidelines, follow correct transfer and RTV procedures
- Check PIV Report, manage negatives and implement negatives reduction plan
Minimum Qualifications
- Experience in a similar position where the ability to meet & exceed targets has been demonstrated
- Previous experience in coaching, training & developing team members
- Brand Knowledge & the ability to represent the brands attributes
- Commercial mindset
- Excellent communication skills at all levels
- Ability to be flexible & adaptable to the need of the business
- Experience in networking & building relationships
- Proficient utilization of business systems & latest technology
- Willingness to constantly learn & develop
- Passionate & knowledgeable about the brand
- Fluent in a second language would be an advantage (spoken & written)
- Ability to work weekends, evenings and holidays as needed
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