Welcome to the exciting world of pharmaceuticals, where science meets compassion, and innovation saves lives! We are not your ordinary pharmaceutical company - we are a dynamic team of trailblazers committed to making a positive impact on global health.
Responsibilities:
- Answer incoming calls from customers and provide assistance with their inquiries
- Respond to customer emails and chat messages in a timely and professional manner
- Identify and escalate priority issues to the appropriate team member or department
- Follow up with customers on outstanding issues or concerns
- Maintain accurate records of customer interactions and transactions in the company's database
- Meet or exceed established call centre metrics for productivity, quality, and customer satisfaction
Requirements:
- High school diploma or equivalent
- Previous experience in a call centre or customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think critically
- Ability to multitask and prioritise tasks effectively
- Proficient in basic computer skills, including Microsoft Office Suite and data entry
- Ability to work flexible hours, including evenings, weekends, and holidays as needed
Benefits:
- Competitive salary based on experience
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) retirement plan with company match
- Paid time off for vacation, sick leave, and holidays
- Opportunities for career advancement within the company
As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for customers who need assistance with their inquiries. Your ability to communicate effectively, solve problems efficiently, and maintain accurate records will be critical to your success in this role. If you are a motivated individual who enjoys helping others, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Salary: From £24,982.66 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Do you require visa sponsorship to work full time in the UK?
Work Location: In person
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